Shipping policy
At PureMark, we understand that receiving your floral decorations in excellent condition is an important part of your shopping experience. We carefully prepare and package every order to help preserve the beauty of our dried flower bouquets and preserved flower arrangements during transportation.
1. Processing Time
Orders are typically processed within:
1–3 business days
Processing includes:
- Product inspection;
- Protective packaging;
- Order confirmation;
- Shipment preparation.
Processing times may be extended during holidays, promotional events, or periods of high demand.
2. Shipping Rates
PureMark provides:
Free standard shipping on eligible orders.
For orders under $10.00, a shipping fee of:
$5.99
will be charged at checkout.
3. Delivery Time
Estimated delivery:
5–10 business days
Delivery times may vary depending on:
- Destination;
- Carrier performance;
- Weather conditions;
- Seasonal shipping volume.
4. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
PureMark is not responsible for delays or delivery failures caused by:
- Incorrect addresses;
- Missing apartment numbers;
- Customer-provided delivery errors.
5. Damaged Packages
If your package arrives damaged, please contact us within 14 days with:
- Order number;
- Photos of the package;
- Photos of damaged products.
We will review the issue and provide an appropriate resolution.
6. Tracking Information
When available, tracking information will be provided after shipment confirmation.
Customers may use tracking information to monitor delivery progress.