Refund policy

At PureMark, we believe that every bouquet tells a story. Our dried flower bouquets and preserved floral arrangements are carefully selected, designed, and packaged to bring timeless beauty into your home. We are committed to providing high-quality products and a pleasant shopping experience. If you experience any issue with your order, our customer care team will work with you to find a fair and reasonable solution.

This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through https://www.puremark.shop/.

1. Return Eligibility

Due to the delicate nature of dried flowers and preserved floral products, we carefully review each return request individually.

Customers may request a return or replacement under the following circumstances:

  • The product arrives damaged due to shipping handling;
  • The item received is incorrect or different from the product ordered;
  • The product has a manufacturing or quality defect;
  • The order contains missing items or incorrect quantities.

To qualify for a return review, customers must contact us within 14 days after receiving the order.

Returned products must:

  • Remain unused and in their original condition;
  • Include original packaging materials whenever possible;
  • Be accompanied by proof of purchase or order information;
  • Include photographs showing any damage, defects, or discrepancies.

Because dried flowers and preserved flowers are natural decorative products, slight variations in color, shape, texture, and size are considered normal characteristics and are not considered defects.

2. Products Not Eligible for Return

Certain items may not qualify for returns or refunds, including:

  • Products damaged due to improper handling after delivery;
  • Items altered, customized, or modified according to customer requests;
  • Products returned without prior authorization;
  • Items showing signs of use, moisture exposure, or improper storage;
  • Normal variations caused by natural floral materials.

Our floral products are crafted from natural materials, and small differences between product images and received items may occur.

3. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us promptly at:

Email: [email protected]

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Clear photos of the product and packaging.

After reviewing the information, we may offer:

  • A replacement item;
  • A partial refund;
  • A full refund when appropriate.

4. Refund Process

Once your refund request is approved, refunds will be processed to the original payment method used during checkout.

Please allow:

  • 5–10 business days for refund processing after approval;
  • Additional time depending on your bank or payment provider.

Shipping charges, if applicable, may not be refundable unless the return is caused by our error or a defective product.

5. Order Cancellation

Customers may request cancellation shortly after placing an order. Because many floral products are prepared and processed quickly, cancellation requests must be submitted as soon as possible.

Once an order has entered processing, preparation, or shipment, cancellation may no longer be available.

6. Florida Consumer Notice

PureMark maintains a written refund policy for transparency and customer convenience. Our practices are designed to comply with applicable Florida consumer protection requirements regarding retail refund disclosures.

By purchasing from PureMark, customers acknowledge and agree to the terms described in this Return and Refund Policy.